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Inefficient Contact Center?
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Outbound SMS Solutions
Integrate Outbound SMS Seamlessly
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CONNECT-DIALER-CAMPAIGNS-SLIDER
Connect Dialer Campaigns Through CRM
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Connect with Confidence
Leader in Multi-Channel Solutions

Digital DataVoice offers the most comprehensive contact center service portfolio in the industry. Our strategic planning services help you understand at the executive level how to drive value in every technology and service investment.

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Strategic Planning Implementation Managed Services
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Industries We Serve

For industries that rely heavily on contact center effectiveness, DDV is a dependable leader for comprehensive planning, implementation and support.

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Financial
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Health Care
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Retail
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Utilities
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Insurance
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DDV Solutions
Depend On Us

Whether your organization is designing a new suite of multi-channel contact center solutions or implementing a key piece of technology to support a broader service initiative, DDV can help.

Read more about DDV’s innovative solutions and national partners to support your objectives.

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IVR/Speech - Voice Self Service

Whether you are looking for a touch tone, conversational speech or a more sophisticated natural language speech phone system, Digital DataVoice has the experience to support your design, development and implementation needs.

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Multi-Channel Contact Center

What is the cost of a frustrated customer? The team at Digital DataVoice knows that the world of self-service is increasingly complex.

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CTI - Computer Telephony Integration

Successfully bridging the interaction between your IVR and customer service representatives is key to delivering a positive customer experience.

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Automated Voice Outbound Campaigns

Outbound communications can play a vital role in an organization’s broader service strategy.

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01

Read DDV’s newest whitepaper, the first in a three-part series that focuses on identifying the proper mix of multi-channel contact center solutions. We examine the “fab five” solutions and related strategies that can make or break the customer experience.

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02

MINNEAPOLIS – Digital DataVoice Corporation (DDV) announces an agreement with WebText to enable delivery of SMS communications to its customers as part of their overall contact center portfolio.

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03

Did you know Digital DataVoice is one of the only systems integrators in North America connecting dialer campaigns directly to contact center agents’ desktop CRM applications?

With more than two decades of Avaya-specific experience, DDV can help companies take advantage of Avaya’s Proactive Outreach Manager dialer capabilities. If you’re thinking about preview, progressive or predictive dialing campaigns, DDV can help!

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