Digital DataVoice offers the most comprehensive contact center service portfolio in the industry. Our strategic planning services help you understand at the executive level how to drive value in every technology and service investment.
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For industries that rely heavily on contact center effectiveness, DDV is a dependable leader for comprehensive planning, implementation and support.
Whether your organization is designing a new suite of multi-channel contact center solutions or implementing a key piece of technology to support a broader service initiative, DDV can help.
Read more about DDV’s innovative solutions and national partners to support your objectives.
Whether you are looking for a touch tone, conversational speech or a more sophisticated natural language speech phone system, Digital DataVoice has the experience to support your design, development and implementation needs.Learn More
What is the cost of a frustrated customer? The team at Digital DataVoice knows that the world of self-service is increasingly complex.Learn More
Successfully bridging the interaction between your IVR and customer service representatives is key to delivering a positive customer experience.Learn More
Outbound communications can play a vital role in an organization’s broader service strategy.Learn More
Read DDV’s newest whitepaper, the first in a three-part series that focuses on identifying the proper mix of multi-channel contact center solutions. We examine the “fab five” solutions and related strategies that can make or break the customer experience.
MINNEAPOLIS – Digital DataVoice Corporation (DDV) announces an agreement with WebText to enable delivery of SMS communications to its customers as part of their overall contact center portfolio.
Did you know Digital DataVoice is one of the only systems integrators in North America connecting dialer campaigns directly to contact center agents’ desktop CRM applications?
With more than two decades of Avaya-specific experience, DDV can help companies take advantage of Avaya’s Proactive Outreach Manager dialer capabilities. If you’re thinking about preview, progressive or predictive dialing campaigns, DDV can help!