Why Choose Digital DataVoice
Request a Brochure ›Digital DataVoice provides business-to-consumer communications solutions including application development, comprehensive maintenance and support. Since 1987, we have been dedicated to providing telecommunications integration services. It’s all we do, and we do it well.
DDV is one of the largest and most experienced independent IVR, CTI and multichannel integrators in North America. We specialize in self- and assisted-service technologies for call centers and have longstanding relationships with many Fortune 500 companies.
Read on to discover what makes DDV the best in the industry. Or, if you’re ready to find out what we can do for your business, contact us now.
Why choose DDV?
Industry experts
We are industry experts. No matter your project requirements – from custom engineering to on-site consulting to full project management – our professional services representatives work with you to provide exactly what you need and ensure your automation investment offers a substantial return.
Experience across multiple industries
We have experience across all industries including financial services, healthcare, retail and utilities. DDV professionals are cross-trained in IVR, CTI and ASR platforms and languages. We are strong on supporting technologies such as PBX, DB, Middleware, Desktop and more.
Affiliation with leading manufacturers
Our strong partnerships with leading manufacturers ensure you receive the best available, turn-key call center automation solutions. We work with Avaya, Cisco, Convergys, Genesys and Voxeo and provide ongoing maintenance and support for all solutions.
Highest quality services
Our ability to deliver quality services is at the core of our success. In addition to the sales and maintenance of leading voice applications, DDV offers a full range of professional services to implement and support robust call center solutions. Click here for more information about the solutions we offer.
Top of the line customer support
We are committed to providing every customer with rapid response and customer support. DDV supports your systems 24 hours a day, seven days a week, 365 days a year. We can align your organization with a hosting service that has the only guaranteed 100 percent uptime Service Level Agreement in the IVR industry.
Highest standards, best-in-class methodology
DDV has developed a comprehensive project management methodology based on PMI standards and processes. Our core delivery process has been refined and customized to the telephony integration industry. We have the highest standards for best practices, two decades of experience, formidable design standards and our reporting and error handling capabilities are unmatched in the industry.
Financially strong, steady growth
DDV is secure and stable – one of the largest and most experienced independent IVR, CTI and multichannel integrators in North America since 1987. Despite the ups and downs in the economy, DDV has remained financially strong and grown steadily.
Platform flexibility
We offer hosted and on-premise options so your business can reap the rewards of either solution.
Expertise
Our teams have a wide spectrum of expertise that allows us to manage nearly any call center automation need. We’ll get your IVR applications up and running quickly.
Analytics and insight
We help organizations turn data into valuable insights. With the most advanced analytics in the industry, DDV can unlock opportunities for business optimization by enabling rapid, informed and confident decisions and actions. We have a dedicated management and development team working to maximize your customer service and system performance.
On time, on budget
We’re on time and on budget. That means significant cost savings and broad revenue opportunities for your company.
Contact DDV today. We’ll help you find and implement the communications solutions that connect your business to your customers.