Contact Center Solutions for Healthcare

Digital DataVoice can deliver these benefits to health care payers and providers! We have deep and broad experience in designing, developing and implementing robust contact center solutions for healthcare organizations across the United States. Our team of skilled professionals understands the healthcare service environment. We recognize the distinct differences in developing service strategies for members and providers.

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Digital Datavoice Difference
  • Technology-agnostic assessments and consulting
  • Business-to-consumer solutions that satisfy HIPAA and other regulatory requirements
  • Multi-channel technical implementation that integrates with EHR, CRM and billing
  • Comprehensive Managed Services/Day 2 Support
  • Customer experience improvements aligned with business objectives and budgets

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Improve your competitive edge by exploring DDV

We directly advise CIOs, CTOs and senior executives as well as contact center executives by assessing the customer experience by division. Because we partner with numerous solutions vendors, you gain enterprise-wide best practices to enhance existing communications platforms. Ask us about IVR management, SMS, dialer campaigns and more.

Questions?

Schedule a consultation to learn how DDV can help deploy and support a comprehensive contact center solution for your Cisco environment. DDV delivers on platforms from Avaya, Cisco, Genesys, Convergys, Nuance and Aspect/Voxeo.

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