Contact Center Solutions for Utilities & More

Digital DataVoice has worked with utilities of all sizes to identify, design and implement solutions for voice, SMS, mobile and web channels. We understand that as customers take more responsibility for using energy efficiently and lowering their utility costs, their interactions with utilities must quickly deliver the answers they seek. At the same time, utilities must demonstrate a clear business case for upgrading systems while operating in a very competitive and regulated environment.

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DIGITAL DATAVOICE DIFFERENCE
  • Automated 24/7 access to frequently requested information to reduce call wait times
  • Multi-channel strategies for self-service bill pay, service orders or account management tasks
  • Solutions for field workers to report service progress and get schedule updates
  • Effective customer notifications on service outages or other issues
  • Solutions to conduct customer surveys and analyze customer data for new service offerings

Contact Us

Improve contact center strategies

Working with leading platform providers, DDV can help utilities increase on-time payments and streamline transactions, deliver time-sensitive notifications and provide customer outreach and education. You don’t need multiple applications or even a new IVR system for effective customer care. Simplify inbound and outbound communications with the experienced team at DDV.