Alexa: Simplifying Self-Service
By: Cynthia Stryker  |  Posted: January 14, 2017

Over 5 million smart speakers have been sold in the United States, UK and Germany since the Amazon Echo and Google Home hit the market. Two million of which were sold in the first nine months of 2016 putting adoption rates in the same neighborhood as early iPhones. The list of devices supporting voice interaction, such as […]

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Digital DataVoice (DDV) signs partnership agreement with One-to-One Service.com
By: DDV  |  Posted: September 14, 2016

In a continued effort to expand its contact center solutions portfolio Digital DataVoice (DDV) has entered into an agreement with One-to-One Service.com to sell and implement the iService product suite. iService is an integrated customer interaction management solution that allows for complete email and chat management, including agent skills assignment and robust reporting. This new […]

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ROI: Is it Enough (Part III)
By: DDV  |  Posted: June 21, 2016

Return on Investment (ROI) is the typical benchmark by which investment decisions are made. While this metric does play an important role in investment decisions, using it as the sole factor for success is a short-coming that many decision makers continue to struggle with.

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The Fab Five: Key Solutions for Contact Centers (Part I)
By: DDV  |  Posted: April 1, 2016

Read DDV’s newest whitepaper, the first in a three-part series that focuses on identifying the proper mix of multi-channel contact center solutions. We examine the “fab five” solutions and related strategies that can make or break the customer experience.

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DDV Partners With WebText
By: DDV  |  Posted: February 26, 2016

MINNEAPOLIS – Digital DataVoice Corporation (DDV) announces an agreement with WebText to enable delivery of SMS communications to its customers as part of their overall contact center portfolio.

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Here’s what’s popping in CRM
By: DDV  |  Posted: February 26, 2016

Did you know Digital DataVoice is one of the only systems integrators in North America connecting dialer campaigns directly to contact center agents’ desktop CRM applications?

With more than two decades of Avaya-specific experience, DDV can help companies take advantage of Avaya’s Proactive Outreach Manager dialer capabilities. If you’re thinking about preview, progressive or predictive dialing campaigns, DDV can help!

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DDV Acquires Voice Insights, Inc.
By: DDV  |  Posted: February 4, 2015

MINNEAPOLIS – Digital DataVoice Corporation (DDV) today announced that it has reached an agreement to acquire Voice Insights, LLC, a leader in contact center user experience strategy and design.

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