As a member of the Avaya DevConnect program, DDV holds numerous certifications, including ISV and CC Mobile Co-developer. We are also part of Avaya’s SPP program. With over two decades of Avaya-specific experience, our professional services team consists of numerous Certified Contact Center professionals. If you use existing Avaya technologies or need to plan for an upgrade, rely on our team to keep you informed and up to date.
Our partnership with Avaya is a strategic one. We are trained and capable on all of the current Avaya tools and are actively involved in Beta programs and other new technology development activities. We are aligned with Avaya’s strategic business direction for the contact center — which means our customers are, too.
Digital DataVoice is proud to support these Avaya technologies:
- Experience Portal / Voice Portal
- Proactive Outreach Manager (POM) (automated and agent-based outbound)
- Engagement Platform
- Call Back Assist
- Application Enablement Services (AES)
- Elite Multi-Channel
- Customer Connections Mobile
- Interaction Center
- Interactive Response