Digital DataVoice (DDV) is a premier provider of contact center integration services to customers that have implemented, or will be implementing, Cisco technologies. DDV is a Cisco Select Partner and is part of the Cisco Solution Partner Program. Our proven expertise with Cisco’s contact center technologies spans multiple industry verticals.
Our work primarily focuses on the design, development and implementation of self-service applications that have been deployed on both Cisco Unified Contact Center Enterprise (UCCE) with Customer Voice Portal (CVP) and Cisco Express (UCCX) with IP-IVR. DDV also brings expertise to the contact center for outbound, multi-channel (including SMS) integration, and agent-based screen pop.