Simplify Integration

Convergys Corporation is the second largest business process outsourcer in the country. Their IVR platforms include both the Edify (EVIP) and Intervoice (Intelligent Voice Portal) platforms. DDV has been a systems integrator for solutions on these platforms for more than 20 years. We have the industry’s largest portfolio of active customers on these platforms.

If you need assistance with Edify and/or Intervoice IVR platforms, DDV is the right choice. We can provide 24/7 support services for existing applications and platforms. Our development teams can upgrade, make enhancements and modifications or build new applications. Are you looking to migrate to another platform? Let our team of experts ensure that everything you’ve built so far is not lost or forgotten in the process.

With an average tenure of over 10 years, the DDV professional services team consists of analysts, architects, engineers, and quality assurance specialists skilled on a wide variety of vendor platforms that will provide everything you need to design, deploy and maintain a successful application set.

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If you’re planning to expand your existing system (or migrate to something new), we have the expertise and proven methodology to make your project a success. DDV delivers on platforms from Avaya, Cisco, Genesys, Convergys, Nuance and Aspect/Voxeo.

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