Genesys
Request a Brochure ›Genesys Telecommunications Laboratories, Inc. pioneered the field of Computer Telephony Integration (CTI) and today the company is a market leader in Enterprise Interaction Management software. The interaction management solutions provided by Genesys help enterprises reduce costs, increase revenues and transform the way they manage interactions in the call center and across the organization.
Genesys’ open, scalable framework and interaction management applications enable the broadest range of contact solutions in the industry: Integrated screen pop, load balancing, workforce management, outbound dialing, data-driven routing, blended inbound/outbound, and Internet contact center capabilities. Genesys’ solutions architecture grows with the enterprise and supports customer preference in communications channels, including voice, internet, e-mail, etc.
Learn more about what Genesys technologies can do for your organization, contact DDV today.