Digital DataVoice has been an important part of the Genesys partner community for over 20 years. As the Genesys product suite has grown from its CTI enablement roots to the full Customer Experience Platform it is today, DDV has been helping customers implement more effective contact centers using Genesys products.
With Genesys’s acquisition of Interactive Intelligence, the depth of DDV’s capabilities is growing too. DDV was already an Interactive Intelligence partner, helping customers with both PureCloud and CIC/CaaS solutions. Now with all of these products under the Genesys CX Platform umbrella, DDV is poised to help contact centers build state-of-the-art customer experience capabilities.
Genesys PureEngage: Genesys Enterprise enables a true omnichannel customer engagement for businesses to deliver superior customer service. Enterprise provides real-time contextual journeys, world-class intelligent routing, and digital transformation at any scale. Large, multi-site, multinational organizations gain a global view and control of their brand. DDV helps companies achieve superior customer engagement utilizing both on-premise and cloud-based technologies.
Genesys PureCloud: The multi-tenant Contact Center as a Service (CCaaS) platform from Genesys is delivered through an Amazon Web Services (AWS) Microservice Architecture. DDV helps customers establish a cloud-based contact center with unparalleled speed. Quickly set up, customize, or extend your contact center to cover remote locations, new communication channels, or dynamic needs without the limitations of on-premise infrastructure changes.
Genesys PureConnect: Powered by Interactive Intelligence Customer Interaction Center (CIC) premise or cloud (CaaS), PureConnect allows mid-size to large enterprises implement a multi-channel capable contact center. DDV tightly integrates this all-in-one-solution to give you a complete contact center that seamlessly works together.