WHICH IMPROVEMENTS MAKE SENSE?

After more than 400 enterprise-level implementations serving all industry verticals, DDV has become the market leader in contact center self-service solutions. Whether it is speech-enabled Interactive Voice Recognition (IVR) systems, robust Computer Telephony Integration (CTI) or proactive SMS implementations, our team of experts has developed a set of proven methodologies to bring your service vision to reality.

Over the past three decades, DDV has fine-tuned an implementation methodology that streamlines the design and development process, ultimately leading to shortened development cycles and increased solutions success. Our key strengths lie in our platform agnostic approach and our ability to work seamlessly with your technical and business teams. We communicate regularly with the leading platform and technology providers and leverage those relationships to ensure that your self-service solutions integrate with existing infrastructure.

We are experts in the technologies used in the contact center, and how to apply these technologies for business benefit. Our ability to integrate with IT environments is second to none. Our teams know and understand not only our tools, but your technologies as well. We can build or consume web services, write stored procedures, enable SNMP alerts, create batch systems – whatever it takes for our solutions to fit into your IT environment as a natural extension.

Business-Focused Solutions:

Add DDV’s Strategic Planning and proactive Day 2 Support services to drive a top-notch customer experience. We believe in building a relationship with companies that supports executive decisions all the way through solutions analysis and testing to drive real improvements. DDV can join you at any stage of your process, from planning to post-launch support.

Let us show you how our extensive experience in multi-channel service implementations can benefit your company’s customer service strategy.