Successfully bridging the interaction between your IVR and customer service representatives is key to delivering a positive customer experience. When callers need to be transferred, the process must happen quickly and efficiently. The data collected must arrive ahead of the caller to ensure a seamless interaction. Digital DataVoice is a leading provider of Computer Telephony Integration (CTI) systems to help you achieve these objectives.
Imagine if every customer that dialed into your IVR was appropriately routed to representatives who knew exactly what they needed and swiftly moved them to the next step. DDV’s solutions help you automate routine processes, maximize existing technology investments and minimize agent training time and costs.