In a continued effort to expand its contact center solutions portfolio Digital DataVoice (DDV) has entered into an agreement with One-to-One Service.com to sell and implement the iService product suite. iService is an integrated customer interaction management solution that allows for complete email and chat management, including agent skills assignment and robust reporting.
This new capability will allow DDV to easily integrate email and chat customer interactions into our customer’s broader contact center solutions portfolio. Since iService is available as an on-premise and cloud-based solution, our customers will benefit from the flexibility and power the One-to-One Service.com solutions are most known for across the contact center market.
DDV sees this partnership as a vital move to strengthen the overall portfolio of services, while continuing to add value to our customers and partner community. Key benefits such as:
. Improved speed to market for email and chat initiatives
. Reduced cost of ownership
. Highly responsive and scalable
For further information of how the DDV/One-to-One Service.com partnership can benefit your contact center solution needs, contact DDV at Sales@DDVC.com