LumenVox and Minneapolis-St. Paul, Minnesota based Digital DataVoice (DDV) announced today that DDV has officially become a LumenVox Skills Certified Partner. The LumenVox Partner Skills Certification demonstrates DDV’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. DDV, an independent integrator of cloud and premise-based contact center solutions, utilizes the LumenVox Speech Recognizer (ASR) and Text-To-Speech Server (TTS) to provide a scalable carrier-grade self-service environment within the Contact Center and specialized speech applications.
“DDV has the ability to implement LumenVox speech enabled solutions on all the major IVR platforms such as Avaya, Cisco and Genesys. When combined with their contact center expertise, DDV provides an excellent option for customers with multi-platform or single vendor environments. LumenVox welcomes DDV’s extensive experience in delivering and managing speech enabled solutions to our family of Skills Certified Partners” stated Lisa Cowan, LumenVox VP of Sales and Business Development.
Digital DataVoice is an established Services leader in the delivery of voice automation solutions. With more than 20 years of experience building speech solutions for millions of end customers, DDV specializes in helping businesses of all sizes connect with customers more efficiently, maximize customer loyalty, and provide insight into the contact center’s contribution to revenue growth.
“Digital DataVoice is excited to bring the capabilities of LumenVox’s products to our customers.” said Michael Hentges, CTO of DDV. “Speech interfaces are of critical importance to our customers, as they enable easy to use interactions that increase customer’s usage and acceptance of automation.”
LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity.