DDV offers unparalleled experience identifying, designing, developing and supporting self-service and assisted-service applications. We collaborate with our customer teams to enable “proactive customer care,” incorporating inbound and outbound communications to make sure customers have easy access to information and notifications before they might need help. Are you challenged by speech recognition, CTI integration, desktop automation, mobile integration/access, SMS and email automation or back-office processing? These are the challenges DDV and its partners solve every day!
Contact Center Solutions for Financial Industry & More
Digital Datavoice Difference
- Intercept callers before they call – and solve their problem before they need a contact center agent.
- Automate the IVR environment in new ways to improve ROI.
- Integrate dialer campaigns with your CRM, with screen pop features that help agents handle calls quickly and effectively.
- Gather 360 feedback automatically and effortlessly.
- Mark customers for future contact and personalized communications based on agent data collection.
Enhance financial product offerings & ROI
DDV has helped a number of customers with the big issues of ID and authentication, personalization/presentation of automation options, screen pop and agent integration as well as reporting and analysis. Whether you are most concerned about security and analytics or better ways to personalize product offerings to callers, DDV delivers contact center solutions that align with business goals.