Contact Center Solutions for Insurance

When your customers are comparison shopping online, Digital DataVoice can support a seamless multi-channel experience that helps your company communicate value when it counts. We particularly understand the complexities of insurance companies — where multiple product lines and back-end systems are the norm — such as the importance of handling sales agents that have a choice of multiple products. We know you need to provide a high level of brand persuasion and service, while also maintaining efficiency.

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  • Assess all aspects of the contact center to identify experience gaps and opportunities
  • Integrate screen pop technology with the agent desktop for more informed customer conversations
  • Optimize back office management to drive effectiveness in the contact center
  • Increase cross-sell and upsell opportunities through stronger customer analytics
  • Tailor IVR to support both policy holder and insurance broker interactions
  • Design and implement solutions, then deliver Day 2/Managed Services support

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CTI Integration & More

When you are trying to persuade and serve customers at critical decision-making points, DDV can assess your goals and recommend solutions with confidence. We deliver decades of experience with CTI integration, speech recognition, desktop automation, mobile integration/access, SMS and email automation. We solve business and service challenges for executives and contact center management every day. Count on DDV to align technology with increased customer loyalty and value.