WEBINAR: Redefining Customer Care
By: Cynthia Stryker  |  Posted: October 5, 2018

Wednesday October 10th 1 – 1:30PM EDT Hometown Health, Nevada’s largest not-for-profit insurance company, recently improved customer engagement by making significant changes to the way calls are managed in their customer care center. Learn how the organization took a good look into caller journeys, applied simple changes to overcome challenges, and improved metrics across the […]

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Parlance and Digital DataVoice (DDV) Partner to Enhance and Automate Contact Center Interactions
By: DDV  |  Posted: August 7, 2018

June 19, 2018 – Parlance Corporation, a leading provider of adaptive speech call routing solutions that improve the caller experience, today announced a strategic collaboration with Digital DataVoice (DDV), an independent integrator of cloud and premise-based contact center solutions. Parlance’s best-of-breed call-routing will become a critical offering in DDV’s comprehensive portfolio of contact center solutions […]

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DDV Becomes a LumenVox Skills Certified Partner
By: Cynthia Stryker  |  Posted: January 26, 2018

LumenVox and Minneapolis-St. Paul, Minnesota based Digital DataVoice (DDV) announced today that DDV has officially become a LumenVox Skills Certified Partner. The LumenVox Partner Skills Certification demonstrates DDV’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. DDV, an independent integrator of cloud and premise-based contact center solutions, utilizes the […]

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5 Customer Experience Strategies for Today’s Contact Center
By: Cynthia Stryker  |  Posted: December 15, 2017

As little as five years ago, the “customer journey” barely registered as a tracking metric within the contact center. A lot has changed… And as customers become savvier with technology, the customer journey and the experience within is taking top priority. The power to define the customer experience, across all channels, is in their hands. […]

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Alexa: Simplifying Self-Service
By: Cynthia Stryker  |  Posted: January 14, 2017

Over 5 million smart speakers have been sold in the United States, UK and Germany since the Amazon Echo and Google Home hit the market. Two million of which were sold in the first nine months of 2016 putting adoption rates in the same neighborhood as early iPhones. The list of devices supporting voice interaction, such as […]

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Digital DataVoice (DDV) signs partnership agreement with One-to-One Service.com
By: DDV  |  Posted: September 14, 2016

In a continued effort to expand its contact center solutions portfolio Digital DataVoice (DDV) has entered into an agreement with One-to-One Service.com to sell and implement the iService product suite. iService is an integrated customer interaction management solution that allows for complete email and chat management, including agent skills assignment and robust reporting. This new […]

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ROI: Is it Enough (Part III)
By: DDV  |  Posted: June 21, 2016

Return on Investment (ROI) is the typical benchmark by which investment decisions are made. While this metric does play an important role in investment decisions, using it as the sole factor for success is a short-coming that many decision makers continue to struggle with.

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The Fab Five: Key Solutions for Contact Centers (Part I)
By: DDV  |  Posted: April 1, 2016

Read DDV’s newest whitepaper, the first in a three-part series that focuses on identifying the proper mix of multi-channel contact center solutions. We examine the “fab five” solutions and related strategies that can make or break the customer experience.

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