Improving Contact Center Customer Experience

We’ve partnered with Parlance Corporation, a leading provider of adaptive speech call routing solutions, to further improve the caller experience for our clients. 

Parlance examines the way callers interact with businesses, and uses speech automation to get them to the right place without the effort and frustration of lengthy auto attendants, long hold times, and multiple transfers. They have a proven track record of helping organizations like yours enhance the way customers connect to your business, and the results are dramatic: lower costs, reduced revenue leakage, and improved service levels.

If you’ve been wrestling with customer experience initiatives or facing the challenges of higher call volumes and fewer resources, learn more about Parlance at the following resources:

ROI Calculator

Enter a few existing contact center metrics to see the potential financial benefits of more friendly and efficient call routing.

Calculate Your ROI

LIVE Webinar

Redefining Customer Care
How Hometown Health Elevated the Caller Journey

Wednesday October 10th 1 – 1:30PM EDT

Learn how insurance organization Hometown Health took a good look at caller journeys, applied simple changes to overcome challenges, and improved metrics across the board with help from Parlance.

Learn More