Virtual Hold Technology

Digital DataVoice is an authorized reseller of Virtual Hold Technology (VHT). As a result of our relationship with VHT, DDV can develop solutions that focus on turning the frustration of holding for a customer service representative into a positive customer experience.

Here are just some VHT benefits:

  • Dynamically changes the callback options presented to consumers based on the availability of customer service staff and prevents queues from becoming overloaded
  • Enables context data to be passed from any channel to routing and screen pop systems
  • Helps IT support staff rapidly identify and correct problems
  • Provides connectors to customer interaction platforms (mobile, web, social, voice, and consoles)
  • Facilitates quick development time without having to worry about the mechanics/complexity of telephony
  • Sets accurate expectations with consumers
  • Provides clear ROI metrics
Contact DDV

To determine whether VHT could add value, talk to DDV about strategies to minimize hold time impact on your callers' experience. DDV delivers on platforms from Avaya, Cisco, Genesys, Convergys, Nuance and Aspect/Voxeo.

Contact Us Today