Wednesday October 10th 1 – 1:30PM EDT
Hometown Health, Nevada’s largest not-for-profit insurance company, recently improved customer engagement by making significant changes to the way calls are managed in their customer care center. Learn how the organization took a good look into caller journeys, applied simple changes to overcome challenges, and improved metrics across the board with help from Parlance.
In this webinar you will discover:
- How to create visibility into the complete caller journey in order to make more informed improvement and investment decisions
- How to deliver a fast, simple, and efficient caller experience that supports ongoing customer satisfaction
- How to transform contact center culture to support a customer-first vision
Space is filling up fast, reserve your seat today!