If you’re looking to get more out of your contact center, the answer is in the cloud. With Contact Center as a Service (CCaaS), you have the power of an all-in-one solution that gives you the performance and options your business needs for maximum customer engagement. Moving to a hosted solution gives you…
Get your contact center up and running in a fraction of the time so you can start benefiting immediately. CCaaS deployments do not rely on large infrastructure build-outs and can often be operating effectively and producing results within days. Whether you are undergoing an initial conversion or scaling to dynamic business needs, your hosted contact center will react with the speed your business demands.
CCaaS tools are easy and intuitive for end users. With the complexities of the environment pushed into the cloud, they are also easy for your business to control. New agents become productive faster so your contact center can have ongoing success.
Pay for what you need, when you need it. CCaaS lets you easily scale to meet temporary demand without overwhelming your IT environment. There’s no need to build out a large infrastructure for seasonal or one-time peaks. With an affordable monthly operational cost rather than big upfront payments, your valuable capital can be put to work in your most important opportunities.
CCaaS environments were designed with secure access needs in mind. Leverage existing PCI and HIPPA compliant cloud infrastructure instead of building it into your environment. Hosted offerings consistently provide companies with more up-to-date security standards than premise-based environments.
Utilize existing geographically dispersed state-of-the-art data centers without having to build your own. CCaaS providers have heavily invested in robust and highly available solutions that you can take advantage of now and in the future. You’ll get less disruption and more up-time to keep your business running when it matters most.
CCaaS solutions allow agents to be full contact center participants no matter where they are. At-home agents or remote offices get full contact center functionality – including call recording, WFM, and desktop. This flexibility gives your contact center an efficient disaster recovery plan based on remote agent access.