Many customers would rather send an email or complete a contact form than call your business about their questions or concerns. Today’s organizations must adapt to this increasing volume of digital communication. As the number of emails your business receives grows, you have to move beyond having a single person watching a mailbox and responding as time permits when the emails flow in.
The right contact center solution will ensure your business is handling email communication quickly and efficiently. When customers ask a question or submit a concern via email, they expect you to respond in a timely manner. For every hour or day that goes by without a response, your customer’s experience worsens – as does their perception of your company. DDV helps you design and implement a plan to ensure all emails are addressed in a way that meets the needs of your customers.