Handling inbound communications is the heart of your contact center. Customers and businesses need to communicate, and the contact center is the place where your customers can reach you. How your contact center handles a customer request—whether a complaint, a question, or a transaction—plays a major role in the customer’s perception of your business and whether or not they will continue to do business with you.
Too often customers end up frustrated by their experience. They don’t know how to get in touch with the right person, they are greeted by impersonal generic automated systems, they sit on hold for too long, their emails go unanswered for days, the agent doesn’t have information readily available to fulfill their request, or they are bounced from person to person while repeating their question at each step.
DDV helps businesses optimize the inbound communications experience. No matter what type of business you have, we have the inbound solutions to reach your customers effectively: