Today’s customers want instant answers without having to talk to someone on the phone. If your contact center isn’t equipped to handle SMS and web initiated communications, then you can’t provide your customers with the experience they want or need.
Too few contact centers are prepared to communicate with customers over text-based channels like SMS messaging and web chat. With these forms of communication becoming more desirable for a growing segment of the population, you need to equip yourself with the right solution to meet this demand. DDV helps organizations implement SMS and web chat solutions that work within your contact center so you can provide a better customer experience across the entire customer journey.