Speech Capabilities

Speech can provide efficient communication in a more user-friendly manner than other technologies. If you have customers who are new to speech and curious or who have solutions in place that they need help with – DDV has the skills and practical experience to support your team across all aspects of the speech-enabled contact center.

Our portfolio includes:

  • Persona development
  • Call steering
  • Voice biometrics
  • Speech tuning
  • Performance analysis

We can give you complete, expert support from the very first stages of generating customer interest through implementation, support and beyond. Here’s how we can help:

During the sales cycle – We provide complete support from qualification through the ROIs and CBAs that can help close the sale.

Supporting a sales close – We can help you create buy-in throughout the organization with our extensive knowledge of speech technology implementation.

After the sale – We can help you find the right-sized solution for your customers. We’re invested in having your customers succeed and will be there to answer their questions and address additional needs.

Ongoing support – From day 2 options through the lifecycle of the technologies we implement, including upgrades and business growth, we’re there for you.

We’re a premiere provider of operational support for essentially all commercially available platforms, including:

  • Avaya
  • Cisco
  • Genesys
  • Voxeo
  • Intervoice
  • Edify

For more information, call your DDV contact today.