DDV has heard what the market is saying. The old industry leaders have high maintenance costs, and upgrades to these old systems can be difficult. In fact, it might be easier and less expensive to deploy a modern solution that not only is less expensive, but also has all the features to make your job easier.
Digital DataVoice is pleased to offer an exciting new Workforce Optimization portfolio. Consider just a sample of the features:
Advanced Workforce Optimization
- Call Recording software that captures both audio and screen
- Regulatory Compliance and Security software that protects interactions including HIPAA and PCI
- Performance Quality monitoring software that helps you evaluate quality and voice of the customer
- Workforce Management software that allows you to manage interaction forecasting and workforce scheduling
- Speech Analytics software powered by CallMiner, an industry leader and innovator in speech analytics since 2002 with a focus entirely on speech analytics for the contact center market
Contact DDV and make the WFO experience better!